1. Information We Collect

We may collect information that you provide directly to us, including:

Name Email address Phone number Account and profile information Billing and transaction information Rental and purchase information Listing information, photographs, and descriptions Messages and communications between marketplace users Shipping, delivery, and pickup information Security deposit information Certificates of Insurance (COIs) and related documents you choose or are required to upload Information related to Grip Marketplace Protection Customer support communications Other information you voluntarily provide through the marketplace

We may also automatically collect certain technical information when you use Grip Marketplace, such as your IP address, browser type, device information, pages visited, and activity on the platform.

2. How We Use Your Information

We may use information we collect to:

Create and manage user accounts Operate and improve Grip Marketplace Facilitate equipment rentals, purchases, and sales Process or facilitate marketplace transactions Enable communication between renters, buyers, sellers, and equipment owners Facilitate shipping, delivery, and pickup arrangements Manage rental requirements, including security deposits and uploaded COIs Administer or facilitate Grip Marketplace Protection Provide customer service and marketplace support Prevent fraud, misuse, and other prohibited activity Enforce our Terms of Service and marketplace policies Comply with applicable legal and regulatory requirements Analyze marketplace performance and improve user experience

3. Payments and Financial Information

Payments made through Grip Marketplace may be processed by third-party payment service providers.

Grip Marketplace may receive information about transactions, such as payment status, transaction amount, and related account information. Payment providers may collect and process payment card or banking information according to their own privacy policies and terms.

We encourage users to review the privacy policies of any payment providers used in connection with Grip Marketplace.

4. Rental Requirements and Documents

Equipment owners may require renters to provide certain information or satisfy specific requirements before equipment is released.

These requirements may include:

Security deposits Certificates of Insurance (COIs) Grip Marketplace Protection Other information reasonably required to complete a rental

Documents uploaded through Grip Marketplace may be made available to the parties involved in the applicable transaction and to service providers when necessary to facilitate or support the transaction.

Users should not upload personal information that is not necessary to complete a transaction.

5. Grip Marketplace Protection

Information related to Grip Marketplace Protection may be shared with third parties that administer or support the program, including Athos Insurance, when necessary to process inquiries, theft or damage incidents, disputes, or other matters related to the program.

Grip Marketplace Protection is a damage waiver and is not an insurance policy.

Third parties involved in administering or supporting the program may process information according to their own privacy practices and applicable terms.

6. How We Share Information

We may share personal information when reasonably necessary to operate Grip Marketplace, including with:

Other marketplace users involved in your transaction Payment processors and financial service providers Service providers that support marketplace operations Shipping and delivery service providers, including Shippo and applicable shipping carriers, when necessary to calculate shipping rates, generate shipping labels, track shipments, and facilitate delivery. Providers involved in rental protection or related services Professional advisers, such as attorneys or accountants Government authorities or law enforcement when required by law

For example, certain information may be shared between a renter and equipment owner when necessary to complete a rental.

We may also disclose information when we believe it is reasonably necessary to protect the rights, property, safety, or security of Grip Marketplace, our users, or others.

7. Shipping Services

When shipping is used for a transaction, Grip Marketplace may share information necessary to facilitate shipping and delivery with Shippo and applicable shipping carriers. This information may include names, shipping addresses, contact information, package details, and other information necessary to calculate shipping rates, generate shipping labels, track shipments, and complete deliveries.

Shippo and applicable shipping carriers may process information according to their own privacy policies and terms.

8. Sale of Personal Information

Grip Marketplace does not sell personal information for monetary payment.

If our data practices change, we will update this Privacy Policy and provide any notices or choices required by applicable law.

9. Cookies and Analytics

Grip Marketplace and our service providers may use cookies and similar technologies to operate the marketplace, maintain user sessions, understand how visitors use the platform, improve performance, and help prevent fraud.

Depending on the technologies used on our marketplace and applicable law, users may have options to manage certain cookies through their browser or other privacy controls.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, resolve disputes, enforce agreements, prevent fraud, and satisfy legal, accounting, or regulatory obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no online service or electronic transmission is completely secure, and we cannot guarantee the absolute security of information transmitted through or stored by Grip Marketplace.

The FTC recommends that businesses know what personal data they hold, retain only what they need, protect retained information, dispose of it appropriately, and plan for security incidents.

12. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to:

Request access to personal information we maintain about you Request correction of inaccurate personal information Request deletion of certain personal information Request information about how your personal information is collected, used, or disclosed Opt out of certain uses or sharing of personal information where required by law Exercise applicable privacy rights without unlawful discrimination

Certain exceptions may apply, including when information must be retained to complete transactions, maintain records, prevent fraud, resolve disputes, or comply with legal obligations.

California law, for businesses subject to the CCPA/CPRA, provides rights including knowing, deleting, correcting, opting out of sale or sharing, limiting certain uses of sensitive personal information, and non-discrimination.

13. Children's Privacy

Grip Marketplace is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

14. Third-Party Services

Grip Marketplace may use or provide access to third-party services, including payment processors, insurance providers, protection program administrators, shipping providers, analytics providers, and other service providers.

Those third parties may collect or process information according to their own privacy policies and terms. Grip Marketplace is not responsible for the privacy practices of independent third-party services.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to Grip Marketplace, our business practices, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this policy. Where required by law, we may provide additional notice of material changes.

16. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact Grip Marketplace through our Contact Us page.